We at Ruwa strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at ruwaservice[@]gmail.com or call us on our customer care no. +91 98182 21821
Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the exchange request.
Please mail us at ruwaservice[@]gmail.com or call us on our customer care no. +91 98182 21821 before you return/exchange the products to us for us to be able to process your return/exchange request.
You can send them to the following address:-
581 Friends Enclave, Sectore 16A, Near Nehru College, Faridabad 121002.
Items will have to be unused and returned in their original packaging within 02 days of delivery.
In case of any sort of manufacturing defect, you can mail us at ruwaservice[@]gmail.com or call us on our customer care no. +91 98182 21821 and we’ll help you out.
Can I cancel my order before it is Shipped out?
All orders that come in on a normal working day between Monday to Saturday before 12:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.
If you want to cancel your order, please send us a mail at ruwaservice[@]gmail.com or call us on our customer care no. +91 98182 21821 latest by 1:00 PM and we will guide you through the process.
Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 07 – 10 working days.
If you have any further questions about the return/exchange policy then please contact us at ruwaservice[@]gmail.com or call us on our customer care no. +91 98182 21821